Walinsta FAQs - How can we help?
Got a question? We're here to help! Answers to our most frequently asked questions are just one click away.
What if I regret my purchase?
Once an order is placed, it is being sent for printing almost instantly to provide a quick and efficient shipping to all our customers. Contact us in the next 15 minutes if you have noticed an issue or a wrong sizing. After this time frame, your item will be sent for printing.
We are 100% confident you will love your posters, but you are very welcome to decide the prints aren't the right fit anymore once received so we happily accept returns within 30 days of your order being received. No questions asked. To be eligible for a return, your item must be unused and in the same condition received and be in the original packaging. Please, kindly contact us before to start the process.
What countries do you ship to?
All our products are printed as close as possible to your shipping address. Some of the products might be printed using a print partner outside the country so we can make sure we provide the best quality and the quickest delivery possible.
What if my order is lost in the mail?
What if my order is late?
For international shipments, there may be several days in between tracking updates due to customs clearance processes. If there are recent updates in the tracking history, please wait for a few more days before you reach out to us and continue to monitor the updates. If there are no updates for several days, please reach out to our Walinsta's support team for further assistance.
Can you deliver an order to two separate addresses?
Help, my discount code doesn't work!
Bear in mind that coupon codes and offers can expire, and sometimes coupon codes can't be cumulated with other offers, so make sure that all the coupon conditions are met when applying the coupon.
Here are some common error messages, explained:
- “Coupon has expired”: Your coupon is out of date and cannot be applied
- “Coupon does not exist”: You have entered an invalid coupon
- “Another coupon is already in use, and cannot be combined with this coupon”: You cannot combine these two offers with each other.
If you continue to experience problems, please get in touch with us via our contact form.
Will my order be impacted by any delay?
If you haven't received your order yet, this is what you can do:
- Check the tracking information for your order in your account and wait for your order to be shipped - our production times vary by product and it takes a few days for us to produce & ship your order.
- Check if your order was split into multiple packages. If that is the case, you should have received either 1 email with multiple tracking numbers, or multiple shipping confirmation emails with different tracking numbers.
- Wait a few days more. Some delivery partners are delivering parcels 3+ days late than expected for some of their packages.
- Get in touch with the shipping providers to find information regarding the latest delivery status of your order.
- Expedited orders: unfortunately, orders that are already in transit cannot be expedited.
If I order today, when will it arrive?
Will my prints come with a frame?
Do I need to indicate a correct postal code?
My order has been returned to Walinsta, can you resend it?
Will Walinsta bundle my recent orders together in one shipment?
Please note that some orders of a different category of products will be split into multiple parcels, meaning that the items will be printed in different print houses. By doing this, we ensure that you get the best quality products. You will receive two order confirmation emails and two tracking codes to easily follow the delivery status of your packages.
What if my order is showing as "delivered" but I have not received it?
- Verify the shipping address in your account under in your shipping confirmation email.
- Look for an attempted delivery note left by your carrier.
- See if someone else has accepted the delivery on your behalf (family members, neighbours, colleagues, etc.)
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
If you are still not able to locate your order and it is past the estimated delivery date promised by us, please contact us and we will do our best to assist you further.
Where is my confirmation email?
What is your Return and Refund policy?
- If you receive a defect, damaged or not fit for purpose Product (jointly: "defect"), or the Product delivered is not of satisfactory quality, please report it within 5 days after the date you receive the Products by contacting us at firstname.lastname@example.org. You may be asked to provide photographic or other documentary evidence of the existence of the issue for which you make the report.
- Subject to our "Quality Guarantee", we will at your option either redeliver the Product or refund the purchase price for the Product, if you report the existence of a defect in the Product or an issue with the quality of the Product delivered within the time frame specified above.
We are 100% confident you will love your posters, but you are very welcome to decide the prints aren't the right fit anymore so we happily accept returns within 30 days of your order being received. No questions asked. To be eligible for a return, your item must be unused and in the same condition received and be in the original packaging. You will be liable for the return costs. Please, kindly contact us before returning to start the process.